Effective Date: March 12, 2026
This Acceptable Use Policy (this “Policy” or “AUP”) is incorporated into and forms an integral part of the VetClaims.ai Terms of Service (Consumer and Enterprise, collectively the “Terms of Service”) entered into by and between you (“User,” “you,” or “your”) and PatriotClaims LLC, a Texas limited liability company with its principal place of business located at 14205 Burnet Road, Suite 570, PMB 553893, Austin, Texas 78728-6529 (“Company,” “we,” “us,” or “our”). This Policy applies to all individuals, entities, and organizations that access or use the VetClaims.ai platform, including the website located at https://vetclaims.ai/, any mobile applications, APIs, and all related services, features, content, and functionality (collectively, the “Platform” or “Services”), whether as individual consumers, enterprise clients, authorized users, end-users, developers, or in any other capacity.
By accessing, browsing, registering for, or using the Platform or Services in any manner, you acknowledge that you have read, understood, and agree to comply with this Policy. Violations of this Policy may result in immediate suspension or termination of your account, removal of content, reporting to law enforcement or regulatory authorities, and pursuit of other legal remedies as deemed appropriate by the Company in its sole discretion.
I. PURPOSE AND SCOPE
The Company is committed to providing a safe, lawful, responsible, and ethical environment for all Users of the Platform. This Policy establishes the standards of conduct, prohibited uses, prohibited content, and behavioral expectations that govern your use of the Platform and Services. The Company reserves the right to enforce this Policy through technical controls, content moderation, account suspension or termination, and other measures as necessary to protect the integrity, security, and lawful operation of the Platform and to comply with applicable federal, state, and local laws, regulations, and legal obligations.
This Policy is subject to change at any time as the Platform, Services, user base, and legal landscape evolve, and as the Company learns from user behavior, feedback, and emerging risks. The Company will provide notice of material changes to this Policy by posting an updated version on the Platform with a revised “Effective Date” or “Last Updated” date. Your continued use of the Platform or Services following any changes to this Policy constitutes your acceptance of such changes.
II. GENERAL PRINCIPLES
You are free to use the Platform and Services in any lawful and responsible manner that complies with this Policy, the Terms of Service, and all applicable laws, regulations, and legal obligations, provided that you:
A. Act Lawfully: Use the Platform and Services only for lawful purposes and in compliance with all applicable federal, state, local, and international laws, regulations, statutes, ordinances, and legal requirements, including but not limited to laws governing data privacy, consumer protection, intellectual property, veterans’ benefits, unauthorized practice of law, and criminal conduct.
B. Act Responsibly: Exercise reasonable care, judgment, and professionalism in your use of the Platform and Services. Do not engage in conduct that is harmful, abusive, dangerous, reckless, or irresponsible, or that poses risks to yourself, other Users, the Company, or third parties.
C. Act Ethically: Use the Platform and Services in a manner that is ethical, fair, honest, transparent, and respectful of the rights, dignity, privacy, and safety of others. Do not engage in deceptive, fraudulent, manipulative, or exploitative conduct.
D. Respect Safeguards: Do not attempt to circumvent, bypass, disable, defeat, or otherwise avoid any security measures, access controls, usage limits, content filters, technological protection measures, or other safeguards implemented by the Company to protect the Platform, Services, Users, and third parties, unless you are participating in an officially authorized security research program, red team engagement, or bug bounty program with the Company’s express written consent.
E. Be Transparent: Do not mislead, deceive, or misrepresent the nature, origin, capabilities, limitations, or authorship of content generated by the Platform (including AI-generated outputs). You must clearly disclose and provide appropriate attribution when content has been generated or assisted by artificial intelligence, where such disclosure is required by law, professional ethics rules, industry standards, or reasonable expectations of transparency.
III. PROHIBITED USES AND ACTIVITIES
You shall not use the Platform or Services to engage in, facilitate, promote, encourage, assist, or provide instructions, guidance, or support for any of the following prohibited uses or activities:
A. Violations of Laws Governing Veterans’ Benefits
Unauthorized Representation: Representing yourself as an attorney, agent, claims agent, or representative accredited by the United States Department of Veterans Affairs (“VA”) Office of General Counsel under Title 38 of the Code of Federal Regulations, Part 14 (38 C.F.R. Part 14), when you are not so accredited;
Unauthorized Charging of Fees: Charging, soliciting, or accepting fees for the preparation, presentation, or prosecution of initial claims for VA disability benefits in violation of 38 U.S.C. § 5904 or 38 U.S.C. § 5905;
Unlawful Fee Agreements: Entering into fee agreements that violate 38 C.F.R. § 14.636 or other applicable regulations governing attorney and agent fees for representation of veterans;
Fraudulent Claims: Preparing, submitting, or assisting in the preparation or submission of false, fraudulent, fictitious, or materially misleading statements, representations, documents, or evidence to the VA or any other governmental agency in connection with claims for VA benefits, in violation of 18 U.S.C. § 287 (False, Fictitious, or Fraudulent Claims), 18 U.S.C. § 1001 (False Statements), or other applicable federal or state criminal statutes;
Theft of Government Property: Engaging in schemes to defraud the VA or unlawfully obtain VA benefits through false pretenses, in violation of 18 U.S.C. § 641 (Theft of Government Property) or other applicable statutes.
B. Unauthorized Practice of Law
Engaging in the unauthorized practice of law in any jurisdiction, including but not limited to providing legal advice, legal opinions, legal representation, or legal services when not licensed to practice law or when such conduct violates applicable state bar rules, unauthorized practice of law statutes, or professional ethics rules;
Using AI-generated content or outputs from the Platform as a substitute for the advice, judgment, or services of a licensed attorney, or presenting AI-generated content as the work product of a licensed attorney when it has not been reviewed, edited, or approved by a licensed attorney;
Assisting, aiding, or enabling non-lawyers in the unauthorized practice of law.
C. Intellectual Property Infringement and Misappropriation
Copyright Infringement: Reproducing, distributing, displaying, performing, creating derivative works from, or otherwise using copyrighted works (including text, images, photographs, videos, audio recordings, software, databases, or other creative works) without authorization from the copyright owner, in violation of 17 U.S.C. § 101 et seq. (the Copyright Act) or the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 1201 et seq.;
Trademark Infringement and Counterfeiting: Using trademarks, service marks, trade names, logos, or other source identifiers of the Company or third parties in a manner that is likely to cause confusion, mistake, or deception as to the source, sponsorship, affiliation, or endorsement of goods or services, in violation of 15 U.S.C. § 1114 et seq. (the Lanham Act) or state trademark laws; or trafficking in counterfeit goods in violation of 18 U.S.C. § 2320;
Patent Infringement: Making, using, selling, offering for sale, or importing any patented invention without authorization from the patent owner, in violation of 35 U.S.C. § 271;
Trade Secret Misappropriation: Misappropriating, disclosing, or using trade secrets or confidential proprietary information of the Company or third parties without authorization, in violation of the Defend Trade Secrets Act, 18 U.S.C. § 1831 et seq., the Uniform Trade Secrets Act (as adopted in various states), or the Texas Uniform Trade Secrets Act, Tex. Civ. Prac. & Rem. Code Ann. § 134A.001 et seq.;
Circumvention of Technological Protection Measures: Circumventing, bypassing, removing, deactivating, or impairing any technological measure that effectively controls access to copyrighted works, in violation of 17 U.S.C. § 1201 (DMCA anti-circumvention provisions);
Unauthorized Reproduction of AI-Generated Content: Using the Platform to create unauthorized reproductions, copies, or substantial replications of copyrighted works through AI generation, including but not limited to creating outputs that constitute derivative works, adaptations, or transformations of copyrighted source materials without proper authorization or fair use justification.
D. Privacy Violations and Unauthorized Disclosure of Personal Information
HIPAA Violations: Disclosing, using, or requesting Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act (“HIPAA”), 42 U.S.C. § 1320d et seq., and 45 C.F.R. Parts 160 and 164, without proper authorization, consent, or Business Associate Agreement, or in violation of HIPAA Privacy Rule requirements;
State Health Privacy Law Violations: Violating state health privacy laws that may be more stringent than HIPAA, including but not limited to the Texas Medical Privacy Act, Tex. Health & Safety Code Ann. § 181.001 et seq., which imposes additional requirements for the use, disclosure, and protection of protected health information;
Biometric Privacy Violations: Collecting, capturing, purchasing, receiving, obtaining, using, storing, or disclosing Biometric Identifiers or Biometric Information (as defined in the Illinois Biometric Information Privacy Act (“BIPA”), 740 ILCS 14/1 et seq., or the Texas Capture or Use of Biometric Identifier Act (“CUBI”), Tex. Bus. & Com. Code Ann. § 503.001 et seq.) without providing proper notice, obtaining informed written consent, establishing publicly available retention and destruction policies, or implementing adequate security measures, in violation of BIPA, CUBI, or other applicable biometric privacy laws;
Consumer Privacy Law Violations: Collecting, using, selling, sharing, or disclosing Personal Information (as defined under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), Cal. Civ. Code §§ 1798.100 et seq., or other state consumer privacy laws such as the Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act (“CPA”), Connecticut Data Privacy Act (“CTDPA”), or Utah Consumer Privacy Act (“UCPA”)) without providing required notices, obtaining proper consents, honoring opt-out requests, or otherwise complying with applicable consumer privacy laws;
Wiretapping and Eavesdropping: Intercepting, recording, monitoring, or eavesdropping on private communications, telephone calls, electronic communications, or oral conversations without the consent of all parties as required by the federal Wiretap Act, 18 U.S.C. § 2511 et seq., the California Invasion of Privacy Act (“CIPA”), Cal. Penal Code §§ 630 et seq., or other applicable federal or state wiretapping statutes;
Doxing and Harassment: Publishing, disseminating, or disclosing private, personally identifiable information of individuals (such as home addresses, telephone numbers, Social Security numbers, financial account information, or other sensitive personal data) without consent and with intent to harass, intimidate, threaten, or cause harm, in violation of anti-doxing statutes or harassment laws;
Stalking and Cyberstalking: Engaging in stalking, cyberstalking, or using the Platform to surveil, track, monitor, or harass individuals in violation of 18 U.S.C. § 2261A (Interstate Stalking) or state stalking statutes;
Invasion of Privacy and Right of Publicity: Violating an individual’s right to privacy or right of publicity by misappropriating their name, likeness, image, voice, or identity for commercial purposes without consent, in violation of state right of publicity statutes or common law privacy torts.
E. Fraud, Financial Crimes, and Deceptive Practices
Fraud and False Statements: Engaging in fraud, making false statements or representations, or submitting false claims to governmental agencies, private entities, or individuals, in violation of 18 U.S.C. § 1001 (False Statements), 18 U.S.C. § 287 (False Claims), 18 U.S.C. § 1341 (Mail Fraud), 18 U.S.C. § 1343 (Wire Fraud), or other applicable federal or state fraud statutes;
Identity Theft: Unlawfully obtaining, using, transferring, or possessing another person’s means of identification (such as name, Social Security number, date of birth, government-issued identification numbers, or biometric data) with intent to commit fraud or other unlawful activity, in violation of 18 U.S.C. § 1028 (Fraud and Related Activity in Connection with Identification Documents) or state identity theft statutes;
Phishing and Social Engineering: Engaging in phishing, pretexting, or social engineering schemes to fraudulently obtain passwords, account credentials, financial information, personal information, or other sensitive data from individuals or organizations;
Credit Card Fraud and Financial Account Fraud: Unlawfully using, possessing, or trafficking in credit cards, debit cards, account numbers, or other payment instruments without authorization, in violation of 18 U.S.C. § 1029 (Fraud and Related Activity in Connection with Access Devices);
Money Laundering: Conducting or facilitating financial transactions involving the proceeds of unlawful activity with intent to promote, conceal, or disguise the nature, source, or ownership of such proceeds, in violation of 18 U.S.C. §§ 1956–1957 (Money Laundering and Monetary Transactions);
Pyramid Schemes and Ponzi Schemes: Promoting, operating, or participating in pyramid schemes, Ponzi schemes, multi-level marketing schemes, or other fraudulent investment or business opportunity schemes;
Deceptive Trade Practices: Engaging in false advertising, deceptive marketing, bait-and-switch tactics, or other unfair or deceptive acts or practices in violation of the Federal Trade Commission Act, 15 U.S.C. § 45, or state consumer protection and deceptive trade practices statutes.
F. Computer Crimes, Hacking, and Unauthorized Access
Computer Fraud and Abuse: Accessing computers, networks, or systems without authorization or exceeding authorized access, or obtaining information, causing damage, or committing fraud in connection with such unauthorized access, in violation of the Computer Fraud and Abuse Act (“CFAA”), 18 U.S.C. § 1030, or comparable state computer crime statutes;
Hacking and Unauthorized Intrusion: Gaining or attempting to gain unauthorized access to the Platform, Company systems, other user accounts, or third-party systems through hacking, password cracking, exploiting vulnerabilities, or other unauthorized means;
Distribution of Malware: Creating, distributing, transmitting, or installing viruses, worms, Trojan horses, ransomware, spyware, adware, rootkits, keyloggers, logic bombs, time bombs, or other malicious code or software designed to damage, disrupt, disable, or gain unauthorized access to computer systems, networks, or data, in violation of 18 U.S.C. § 1030(a)(5);
Denial of Service Attacks: Launching, facilitating, or participating in denial of service (DoS) attacks, distributed denial of service (DDoS) attacks, or other attacks designed to disrupt, degrade, or impair the availability, functionality, or performance of the Platform, Company systems, or third-party systems;
Unauthorized Data Exfiltration: Extracting, downloading, copying, or exfiltrating data, content, or information from the Platform or Company systems without authorization.
G. Spam, Unsolicited Communications, and Abusive Messaging
Email Spam: Sending unsolicited bulk email, commercial email, or “spam” in violation of the CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, including emails that contain false or misleading header information, deceptive subject lines, or that fail to include required opt-out mechanisms or sender identification;
Text Message Spam: Sending unsolicited text messages, SMS messages, or other mobile communications in violation of the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227, or similar state laws;
Robocalls and Autodialed Calls: Making or facilitating unsolicited telemarketing calls, robocalls, or autodialed calls without proper consent, in violation of the TCPA or Federal Trade Commission Telemarketing Sales Rule, 16 C.F.R. Part 310;
Chain Letters and Pyramid Messages: Distributing chain letters, pyramid schemes, or similar messages that require recipients to forward the message to additional recipients.
H. Defamation, Harassment, Threats, and Harmful Conduct
Defamation: Publishing, posting, or transmitting false statements of fact that harm the reputation of individuals or entities (libel or slander), where such statements do not constitute protected opinion or fair comment;
Harassment and Bullying: Harassing, bullying, intimidating, threatening, or abusing other Users, individuals, or entities through repeated unwanted contact, offensive messages, or other harassing conduct;
True Threats of Violence: Issuing or transmitting true threats of violence, bodily harm, death, or serious physical injury to individuals or groups, in violation of 18 U.S.C. § 875 (Interstate Communications Containing Threats) or state criminal threat statutes;
Extortion and Blackmail: Threatening to reveal embarrassing, disgraceful, or damaging information about individuals, or to take other harmful actions, unless the individual complies with demands for money, property, services, or other consideration, in violation of 18 U.S.C. § 875(d) (Extortionate Communications) or state extortion statutes;
Hate Speech and Incitement to Violence: Posting, transmitting, or distributing content that incites imminent violence, lawless action, or harm against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics, to the extent such content falls outside the protections of the First Amendment and constitutes unprotected incitement, true threats, or fighting words. While the Company respects freedom of expression and does not generally prohibit offensive or controversial speech, the Company reserves the right to remove or restrict access to content that incites imminent lawless action, constitutes true threats, or otherwise violates applicable law.
I. Child Safety and Exploitation
Child Sexual Abuse Material (CSAM): Producing, distributing, receiving, possessing, accessing, or viewing any visual depiction of a minor engaged in sexually explicit conduct, or any content that constitutes child sexual abuse material (“CSAM”) or child pornography, in violation of 18 U.S.C. §§ 2251–2260 (Sexual Exploitation and Other Abuse of Children);
Child Exploitation and Enticement: Engaging in, facilitating, or promoting the sexual exploitation, abuse, grooming, enticement, coercion, or trafficking of minors, in violation of 18 U.S.C. § 2422 (Coercion and Enticement of Minors) or other applicable federal or state child protection statutes;
Sexualization of Minors: Creating, generating, or distributing AI-generated or synthetic images, videos, or other content that depicts, sexualizes, or exploits minors, even if such content does not depict actual minors;
Mandatory Reporting Obligations: THE COMPANY WILL REPORT ALL SUSPECTED CHILD SEXUAL ABUSE MATERIAL (CSAM) TO THE NATIONAL CENTER FOR MISSING AND EXPLOITED CHILDREN (“NCMEC”) IN ACCORDANCE WITH 18 U.S.C. § 2258A (Reporting Requirements of Electronic Communication Service Providers and Remote Computing Service Providers), AND WILL COOPERATE WITH LAW ENFORCEMENT INVESTIGATIONS. Users who become aware of CSAM or child exploitation on the Platform must immediately report such content to the Company at https://vetclaims.ai/contact.
J. Human Trafficking and Exploitation
Sex Trafficking: Recruiting, enticing, harboring, transporting, providing, obtaining, advertising, maintaining, patronizing, or soliciting individuals for the purpose of commercial sex acts, or benefiting financially from such activities, in violation of 18 U.S.C. §§ 1591 (Sex Trafficking of Children or by Force, Fraud, or Coercion) or 1595 (Civil Remedy for Victims of Trafficking);
Forced Labor and Labor Trafficking: Recruiting, harboring, transporting, providing, or obtaining individuals for labor or services through force, fraud, or coercion, in violation of 18 U.S.C. §§ 1589 (Forced Labor), 1590 (Trafficking with Respect to Peonage, Slavery, Involuntary Servitude, or Forced Labor), and related provisions;
Advertising for Trafficking: Creating, posting, or distributing advertisements, listings, or communications that facilitate, promote, or advertise sex trafficking, forced labor, or other forms of human trafficking, in violation of 18 U.S.C. § 1591 or the Allow States and Victims to Fight Online Sex Trafficking Act (“FOSTA”), 18 U.S.C. § 2421A;
Mandatory Reporting: THE COMPANY WILL REPORT SUSPECTED HUMAN TRAFFICKING TO APPROPRIATE LAW ENFORCEMENT AUTHORITIES AND WILL COOPERATE WITH INVESTIGATIONS.
K. Non-Consensual Intimate Content and Deepfakes
Non-Consensual Intimate Imagery (Revenge Porn): Distributing, publishing, or disclosing intimate, sexual, or nude images, videos, or recordings of individuals without their consent, where the individual had a reasonable expectation of privacy, in violation of state revenge porn statutes or the proposed federal TAKE IT DOWN Act;
Deepfake Pornography and Sexual Content: Creating, generating, distributing, or publishing AI-generated or digitally manipulated images, videos, or audio recordings (commonly known as “deepfakes”) that depict individuals in sexually explicit, intimate, or nude contexts without their consent, in violation of state deepfake laws or federal proposals;
Non-Consensual Intimate Content Removal: THE COMPANY WILL REMOVE NON-CONSENSUAL INTIMATE IMAGERY OR DEEPFAKE SEXUAL CONTENT WITHIN FORTY-EIGHT (48) HOURS OF RECEIVING A VALID TAKEDOWN REQUEST FROM THE AFFECTED INDIVIDUAL OR THEIR AUTHORIZED REPRESENTATIVE, IN COMPLIANCE WITH STATE LAWS AND THE TAKE IT DOWN ACT (IF ENACTED).
L. Content That Is Irrelevant to Veterans’ Benefits and Claims Assistance
The Company has designed the Platform specifically to assist United States military veterans in understanding, preparing, and managing claims for disability compensation and related benefits administered by the VA. Accordingly, Users shall not use the Platform to generate, create, or request content that is unrelated to, inconsistent with, or irrelevant to the Platform’s intended purpose, including but not limited to:
Content related to entertainment, creative writing, fiction, screenplays, poetry, jokes, memes, or other non-serious or recreational uses that do not relate to VA benefits or claims;
Content related to commercial advertising, marketing campaigns, product descriptions, or promotional materials unrelated to veterans’ services;
Academic essays, homework assignments, research papers, or other educational content unrelated to veterans’ benefits or the VA claims process;
Content related to dating, relationships, social networking, gaming, hobbies, or other personal or recreational topics;
Content that attempts to use the Platform for purposes other than those for which it was designed, including but not limited to general-purpose AI assistance, chatbot conversations, or experimentation with AI capabilities unrelated to veterans’ claims.
The Company reserves the right to restrict, filter, or block requests for content that is irrelevant to the Platform’s purpose and to implement technical controls to enforce this limitation.
IV. CONTENT MODERATION AND ENFORCEMENT
A. Monitoring and Detection
The Company employs a combination of automated and manual content moderation measures to detect, prevent, and respond to violations of this Policy, including but not limited to:
AI Content Filters: Automated artificial intelligence and machine learning models that analyze User Input and User Output in real time to detect prohibited content, keywords, patterns, or indicators of prohibited use;
Keyword Blocking and Pattern Recognition: Algorithmic detection of specific keywords, phrases, or patterns associated with prohibited activities;
User Reporting Tools: Mechanisms that enable Users to report suspected violations, inappropriate content, or harmful conduct through in-Platform reporting buttons, email submissions to [email protected], or online forms;
Audit Logs and Activity Monitoring: Comprehensive logging and monitoring of user activity, access patterns, and system events to identify suspicious behavior, anomalies, or potential violations;
Manual Review: Human review by trained content moderators, trust and safety specialists, or legal compliance personnel for complex cases, appeals, or high-risk content.
B. Enforcement Actions
Upon detection or notification of a violation of this Policy, the Company may, in its sole discretion and without prior notice or liability, take any or all of the following enforcement actions:
Content Removal or Blocking: Removing, deleting, disabling access to, or blocking the display of User Content, User Output, or other content that violates this Policy;
Warning and Education: Issuing a written warning to the User explaining the nature of the violation and providing guidance on acceptable use;
Temporary Suspension: Temporarily suspending access to the Platform or specific features for a defined period (e.g., 24 hours, 7 days, 30 days) to allow the User to remedy the violation or to protect the Platform and other Users;
Permanent Termination: Permanently terminating the User’s account and prohibiting future access to the Platform;
Reporting to Authorities: Reporting suspected violations of law to appropriate law enforcement agencies, regulatory authorities, or governmental bodies, including but not limited to the Federal Bureau of Investigation (FBI), the National Center for Missing and Exploited Children (NCMEC), the VA Office of Inspector General, state attorneys general, or local law enforcement;
Cooperation with Investigations: Cooperating fully with law enforcement investigations, legal proceedings, subpoenas, court orders, or regulatory inquiries, including providing access to User Content, account information, IP addresses, and other data or records as required by law;
Legal Action: Pursuing civil or criminal legal action against the User to enforce the Company’s rights, seek injunctive relief, recover damages, or obtain other remedies available at law or in equity.
C. Appeals
If the Company takes an enforcement action against your account or content, you may appeal the decision by submitting a written appeal to [email protected] within ten (10) business days of receiving notice of the enforcement action. Your appeal must include: (a) your name, email address, and account information; (b) a description of the enforcement action taken; (c) the date of the enforcement action; (d) a detailed explanation of why you believe the enforcement action was erroneous or unjustified; and (e) any supporting documentation or evidence. The Company will review your appeal and respond within thirty (30) business days. The Company’s decision on appeal is final and binding.
V. USER RESPONSIBILITIES
A. Compliance Obligations
You are solely responsible for ensuring that your use of the Platform and Services complies with this Policy, the Terms of Service, the Privacy Policy, and all applicable federal, state, local, and international laws, regulations, professional ethics rules, licensing requirements, and industry standards. This responsibility includes, but is not limited to:
Understanding and complying with laws governing veterans’ benefits, unauthorized practice of law, data privacy, intellectual property, consumer protection, and criminal conduct;
Obtaining all necessary licenses, permits, accreditations, certifications, consents, authorizations, and permissions required to use the Platform and Services in your jurisdiction or profession;
Reviewing, verifying, and independently evaluating all User Output generated by the Platform before relying upon, submitting, publishing, or distributing such content;
Ensuring that User Input does not contain Protected Health Information (PHI), Sensitive Personal Information, or Biometric Information unless you have executed a Business Associate Agreement with the Company and obtained all required consents;
Implementing appropriate security measures, access controls, and safeguards to protect your account, credentials, and User Content from unauthorized access, use, or disclosure.
B. Reporting Violations
If you become aware of any conduct or content on the Platform that violates this Policy, the Terms of Service, or applicable law, you must promptly report such violations to the Company by:
Using the in-Platform reporting tools (if available);
Sending an email to [email protected] with a detailed description of the violation, including the username or account information of the violating User, the date and time of the violation, and any supporting documentation or evidence;
Submitting a report through the online form available at https://vetclaims.ai/contact.
To report child safety issues, suspected child abuse, or CSAM, please contact the Company immediately at https://vetclaims.ai/contact. To report suspected human trafficking, please contact the National Human Trafficking Hotline at 1-888-373-7888 or text “HELP” to 233733.
VI. LIMITATIONS AND DISCLAIMERS
A. No Obligation to Monitor
While the Company employs content moderation measures and reserves the right to monitor user activity, the Company has no obligation to monitor, review, screen, or pre-approve User Content, User Input, or User Output. The Company does not endorse, support, represent, or guarantee the accuracy, completeness, reliability, legality, or appropriateness of any User Content. Users acknowledge and agree that they use the Platform and rely on User Content at their own risk.
B. No Liability for User Conduct
The Company is not responsible or liable for the conduct, content, or actions of Users or third parties, including violations of this Policy, the Terms of Service, or applicable law. Users are solely responsible for their own conduct and content, and for any consequences, damages, losses, or liabilities arising therefrom.
C. Evolving Standards
The standards, guidelines, and enforcement measures set forth in this Policy may evolve over time in response to technological developments, changes in user behavior, legal requirements, industry best practices, and feedback from Users, law enforcement, regulators, and other stakeholders. The Company is committed to continuous improvement and will update this Policy as necessary to reflect such changes.
VII. CONTACT INFORMATION
For questions, concerns, reports, or inquiries regarding this Acceptable Use Policy, please contact:
PatriotClaims LLC
Attn: Legal Department
14205 Burnet Road, Suite 570, PMB 553893
Austin, Texas 78728-6529
Email: [email protected]
Online Form: https://vetclaims.ai/contact
For the fastest response, Users are encouraged to email [email protected].
This Acceptable Use Policy was last updated on March 12, 2026.
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